Help Center
Learn how to get the most out of Mutfaaq. Can't find what you're looking for? Contact us.
Getting Started
What is Mutfaaq?
Mutfaaq is a digital menu and table ordering platform for restaurants, cafés, and bars. It lets you manage menus, products, QR code ordering, and daily operations from one simple back office.
How do I get started?
Contact us to book a free demo. We handle the full setup for you: menu creation, product upload, and QR code generation. Once everything is ready, you review and go live.
Do my customers need to install an app?
No. Customers simply scan a QR code or tap an NFC tag at their table. The menu opens directly in their phone browser. No download, no signup, no friction.
Modifiers & Customization
What is a modifier?
A modifier is an option customers can select to customize a product, such as "Extra Cheese", "No Onions", or "Add Bacon". Each modifier can have its own price or be free.
What is a modifier group?
A modifier group is a collection of related options presented together. For example, a "Choose your size" group might contain Small, Medium, and Large.
Can a modifier group be required or optional?
Yes. A group can require at least one choice or remain optional, depending on how the product should be configured.
Can I limit how many modifiers a customer can select?
Yes. Each group has a minimum and maximum selection count. A sauce group could require exactly one choice, while toppings could allow up to three.
Can I reuse modifiers across products?
Yes. Modifiers and modifier groups are shared across your venue, so the same option can be attached to multiple products without recreating it.
How would I set up a pizza?
Create a required Size group, an optional Extra Toppings group with a selection limit, and an optional Crust group. Each option can have its own additional price.
Ordering & Tables
How does table ordering work?
Each table has a unique QR code or NFC tag. When a customer scans it, they see your menu and can browse products. All guests at the same table share one synchronized cart.
What is the shared table cart?
When several guests scan the same table QR code, they all see the same cart in real time. One person adds a dish and everyone sees it instantly.
Can customers view prices in their own currency?
Yes. Mutfaaq supports multi-currency display. International customers can view the menu in a familiar currency while your base currency remains unchanged.
Team & Management
Can I add team members?
Yes. You can invite team members with specific roles. They can manage menus, products, and orders from the back office.
Can I manage multiple venues?
Yes. You can manage multiple restaurant, café, or bar locations from a single account and switch between them from the back office.
Billing & Plans
Is there a free trial?
Yes. Every plan starts with a 14-day free trial. You can review your menu and try Mutfaaq before being charged, and cancel during the trial at no cost.
Who handles the initial setup?
We do. Send us your menu in any format and we take care of menu creation, product setup, and QR code generation. You review and approve everything before going live.
Do you provide QR code stands or printed materials?
You can print your QR codes wherever you prefer. We can also provide designs for table stands, stickers, cards, and other printed materials.
Is pricing per venue?
Yes. Each subscription license covers one restaurant, café, bar, or similar establishment. Add one license for each location you manage.
How does billing work?
Subscriptions are billed annually in advance. The monthly amount shown is the annual price divided into a monthly equivalent. Prices exclude VAT where applicable.
What does the Pro plan add?
Pro adds real-time table orders, a shared table cart, and priority support. Payment and split-the-bill features are marked as coming soon.
Can I cancel my subscription?
Yes. You can cancel at any time and keep access until the end of your current billing period. Partial refunds are not provided unless required by applicable law.
Support
How do I get help?
You can open a support ticket directly from your back office. For general questions, you can also email us at contact@mutfaaq.com.